I forgot the passcode I set to my Z59 Ultra Smartwatch and am locked out. How do I fix this?
I forgot the passcode I set to my Z59 Ultra Smartwatch and am locked out. How do I fix this?
To regain access to your smartwatch, you will need to prompt a Factory Reset. Follow these steps:
- Enter an invalid passcode 3 times in a row. Wait 15 seconds.
- Enter an invalid passcode again, another 3 times in a row. Wait 15 seconds.
- Enter an invalid passcode for the last time, another 3 times in a row. Wait 15 seconds.
- The watch will produce a pop-up card prompting a Factory Reset. Tap on the checkmark, or Done button.
- Once Factory Reset is complete, you will need to pair your smartwatch to your phone.
- Remove the device name from the Bluetooth cache before pairing it to the app.
https://support.citizenwatch.com/hc/en-us/articles/360057245954-I-forgot-the-passcode-I-set-to-my-Smartwatch-and-am-locked-out-How-do-I-fix-this-
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